Privacy Policy

Last Updated: 13 March, 2026

At Annex Family Chiropractic (“we,” “us,” or “our”), we are committed to protecting your privacy and personal information in accordance with applicable Canadian privacy laws.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website:

https://annexfamilychiropractic.com/

including all related pages, funnels, landing pages, and sub-domains such as:

connect.annexfamilychiropractic.com

(collectively referred to as the “Site”).

By using our Site, submitting forms, opting into communications, or interacting with our services, you consent to the practices described in this Privacy Policy.

We may update this Policy at any time. Updates will be posted on this page with a revised “Last Updated” date.

Information We Collect

We may collect personal information when you:

Fill out forms on our website or funnels

Book appointments

Contact our office

Subscribe to marketing communications

Opt-in to receive SMS/text messages

Interact with chat or automation tools

Personal Information

This may include:

Full name

Email address

Phone number

Appointment details

Health-related inquiry information voluntarily submitted

Any other information you provide

Providing this information is voluntary but may be necessary to receive services.

Automatically Collected Information

When you visit our Site, we may automatically collect:

IP address

Browser type

Device information

Pages visited

Date and time of visits

Website interaction data

This helps us improve performance and user experience.

SMS / Text Messaging Privacy

If you opt-in to receive SMS messages from Annex Family Chiropractic, we may collect:

Your mobile phone number

Message consent records

Messaging interaction data

SMS messages may include:

Appointment reminders

Clinic updates

Customer service notifications

Promotional messages (only if you consent)

SMS Privacy Commitment

We do not sell or share SMS consent data

We do not share mobile information for marketing purposes

Information is shared only with messaging providers required to deliver SMS services

You can opt-out anytime by replying:

STOP

How We Use Your Information

We may use your information to:

Schedule and manage appointments

Provide chiropractic services

Send confirmations and reminders

Respond to inquiries

Send marketing communications (with consent)

Improve website performance

Maintain security and prevent fraud

Comply with legal obligations

Sharing of Information

We use trusted service providers strictly to operate our website and booking system. We do not sell your personal information. Most importantly, SMS opt-in data and phone numbers will strictly not be shared with any third parties or affiliates for marketing or promotional purposes.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Data Security

We implement reasonable safeguards including:

SSL encryption

Secure servers

Restricted system access

Security monitoring

However, no internet transmission is completely secure.

Data Retention

We retain personal information only as long as necessary to:

Provide services

Maintain required business records

Meet legal and regulatory requirements

Resolve disputes

SMS consent records may be retained to comply with telecommunications regulations.

Cookies

We may use cookies and tracking technologies to:

Understand website usage

Improve marketing effectiveness

Enhance user experience

You may disable cookies in your browser settings.

Your Privacy Rights (Canada)

You may have the right to:

Request access to your personal information

Request corrections

Withdraw consent

Request deletion where permitted by law

To exercise your rights, contact us using the details below.

Children’s Privacy

Our services are not directed to individuals under the age of 13.
We do not knowingly collect personal data from children.

Contact Information

If you have any questions regarding this Privacy Policy, please contact:

Legal Business Name: Annex Family Chiropractic
Website: https://annexfamilychiropractic.com/
Email: [email protected]
Phone: +1 416-967-4466